Trouble connecting with HubSpot

June 14, 2024
·
3
minutes

My error message is:

You need the App Marketplace access permission set to install this app

It's important to verify your user permissions with your admin.

The issue you're encountering is due to the lack of this permission:

  • App Marketplace Access

Click here to view the required HubSpot permissions and learn how to locate them.

You need the App Marketplace access permission set to install this app.

Couldn’t complete the connection

Please consult with your admin to review your user permissions. The issue indicated by this alert may be due to not having sufficient permissions, such as:

  • The ability to edit contacts you own (or broader permissions).
  • The right to edit companies you own (or more).
  • The authority to edit deals you own (or more).
  • Edit Property Settings

Click here to view the required HubSpot permissions and learn how to locate them.

Couldn’t complete the connection

Error 400: Something went wrong while processing your request.

HubSpot Something went wrong while processing your request

Begin by verifying if Hublead is listed under "Connected Apps" in HubSpot. If it appears there, click on 'Uninstall', and then attempt to reconnect Hublead to HubSpot using the Chrome extension.

Find Connected Apps in HubSpot
Find Connected Apps in HubSpot
Uninstall Hublead then reconnect from the Chrome extension
Uninstall Hublead then reconnect from the Chrome extension

Occasionally, HubSpot authentication may take longer than expected, leading to failure. We suggest waiting for 10 minutes before trying again. If the issue persists, please reach out to us via our website chat or email us at support@hublead.app.

Permissions required to connect Hublead to HubSpot

To effectively use the service, you'll require:

  • The ability to edit contacts you own (or broader permissions).
  • The right to edit companies you own (or more).
  • The authority to edit deals you own (or more).
  • Edit Property Settings.
  • App Marketplace Access.

How to change permissions in HubSpot

Ask your Super Admin to give you the permissions required

Use the button below to quickly copy and send the email template below to your HubSpot admin for a permissions review.

Hi [Admin's Name],

I need a few HubSpot permissions enabled for optimal use of Hublead:

  1. Editing rights for contacts, companies, and deals I own, at least.
  2. Ability to edit property settings.
  3. Access to the App Marketplace.

For a clearer understanding, here's a quick tutorial with more details and guidance on how to find and enable these permissions.

Your assistance in setting up these permissions would be greatly appreciated.